Recognise the relationship
See matched caller and linked student information, then open the relevant MIS profile. Caller matching helps the conversation start smoothly; it is not identity verification.
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Give school calls the context they need.
Let office teams recognise more callers and reach the right record sooner. EdTechPro connects 3CX with school management systems including Arbor and Bromcom, helping conversations with parents and carers begin with useful context instead of another search.
Answer with the family's details already on screen.
A parent calls about a child, and the person picking up already knows which child, and how the two are related.
- A parent or carer callsYour school's main number rings
- EdTechPro matches the callerAgainst the records already in your MIS
- The office sees the familyLinked pupils, the relationship and a link straight to the profile
See the relationship, and the last conversation.
EdTechPro Portal brings the matched caller and pupil information together when office staff answer, helping them begin with the right family context.
Know what happened last time
See the call history and notes so a different colleague can follow up with context. Journaling into Arbor communications and notes keeps the call connected to the school record.
Help the busiest school-office conversations.
Reception and parent enquiries
Reach the relevant profile without starting a manual name search. Notify a colleague about the call with key details already available.
Safeguarding context
Screen pop-ups can highlight court-order relationships and pinned notes. The optional CPOMS integration adds information for authorised safeguarding teams.
A joined-up trust
Bring multiple schools and MIS connections into a shared phone-system environment while retaining the access each school needs. Infinitel supports the telephony and school-office experience together.
Log attendance with the context in front of you.
Portal Pro adds session and lesson attendance writeback, helping the office move from a parent’s call to the attendance record without another separate search. Available fields depend on the MIS connector.
Log the relevant session or lesson
Record the relevant session or lesson while the parent’s information is in front of you. Writeback reduces repeated entry between the call and the attendance task.
Make absence messages easier to act on
EdTechPro also offers AI-assisted absence voicemail handling that suggests an absence code. Staff review the message and proposed code before relying on it; availability and any additional cost depend on the chosen service.
Choose Portal Lite or Portal Pro.
Infinitel supplies the EdTechPro connection alongside Managed 3CX and helps the school put it into everyday use.
| Capability | Portal Lite | Portal Pro |
|---|---|---|
| Caller identification and screen pop | Caller and MIS information on answer | Included |
| History, journaling and staff notification | Available core Portal workflows | Included |
| Attendance writeback | Use the school’s existing MIS workflow | Session and lesson logging through the MIS connector |
| School-specific integrations | MIS connection and core call context; available fields vary by connector. | Additional attendance workflows; connector and optional-module charges can apply. |
Built around the MIS you already use.
Your school, supported by Infinitel
Infinitel brings EdTechPro and Managed 3CX together so school staff have one specialist provider behind the phone system and its MIS connection. Get help using the tools across reception, attendance and follow-up.
Keep pupil information under the right control
Your school sets access, safeguarding and data-protection responsibilities. Tell us the systems and workflows in the initial enquiry, without including pupil records or sensitive family details.
Your questions, answered.
Do we need to move our 3CX to Infinitel?
No. Infinitel can deploy EdTechPro on the 3CX system your school already runs, whoever manages it. Schools that would rather have the phone system and the MIS integration from one provider can also move 3CX to Infinitel.
Can EdTechPro work across a multi-academy trust?
It can support trusts using compatible 3CX and MIS environments. The configuration follows each school’s data access, telephony and operational responsibilities.
Which MIS platforms are supported?
EdTechPro lists Arbor, Bromcom, ESS SIMS, iSAMS and ScholarPack. Available fields, attendance writeback and additional modules differ by connector. Your proposal identifies the functions and licence costs for your school’s MIS.
Can we see the school-office experience?
Yes. Share your MIS name and the work you want to improve, such as caller recognition or attendance follow-up. The demonstration uses example information; please do not include pupil records or sensitive family details in an enquiry.
Show your school office the EdTechPro experience.
See a caller matched to the right family, a colleague pick up the context and an attendance task completed in Portal. Book a demonstration for your school or trust’s MIS.