Talk to the right team
Choose sales, support, billing or provisioning so your enquiry reaches the people who can help.
Call 0333 048 0000Sales and new services
Arrange a demonstration, compare your options or ask for a quote. Tell us what you want to improve and when you need to make a change.
0333 048 0000hello@infinitel.coExisting-customer support
For faults or an existing support request, include your company, the service affected and any ticket reference.
0333 048 0000support@infinitel.coOpen support portalSupport: Monday to Friday, 08:00–20:00, excluding bank holidays. Business-critical faults (no workaround, severe business impact): 24/7.
Billing and accounts
For invoices or an account query, include your company and invoice reference.
accounts@infinitel.coOpen billing portalProvisioning
For existing customers and partners checking an order or service installation.
provisioning@infinitel.coProvisioning and billing: Monday to Friday, 09:00–17:00.
Our address
2 Beecham Court, Wigan, WN3 6PRComplaints code of practiceTell us what you need
Ask about a product, request pricing or outline your plans. Name and email are required; the other details help us understand your enquiry.
