Turn a website visit into a sales conversation.

Let visitors ask a question while their interest is high. 3CX Live Chat brings website enquiries into the same workspace as customer calls, while Infinitel helps your team route, answer and follow them through.

Arrange a 3CX Live Chat demo 0333 048 0000

One enquiry.
Two connected views.

A visitor asks about your offer from the website. The message reaches the nominated user or queue in 3CX, where an agent can answer and take responsibility for the conversation.

3CX supplier example: a website visitor asks for the latest offers and receives a reply in the chat widget — The visitor stays on the page, reads the greeting and types a question. Colours, greetings and the displayed agent identity can be configured for your website.

3CX supplier example: the website visitor’s latest-offers enquiry appears in the agent’s Chat workspace — The enquiry appears as a website chat in 3CX. Replying takes ownership; the agent can transfer it to a colleague when another person is better placed to help.

3CX demonstration screens. Your greeting, colours and agent identity can reflect your own website.

When talking is the useful next step

Where enabled, the visitor can move into a browser voice or video call with the agent. A compatible browser, connection and microphone or camera permissions are required.

See the visitor-to-agent experience

Make it part of your website and your working day

A recognisable welcome

Welcome visitors with a chat experience that feels part of your website. Brand colours, greetings and individual or shared agent identities make it clear who is there to help.

The right destination

Sales questions reach sales; service questions reach support. A shared queue and conversation ownership help your colleagues take responsibility for the reply.

Clear expectations out of hours

Show your team’s available hours and a useful message when it is away. Visitors know when to expect a reply and how else to reach you.

Turn an enquiry into a useful conversation

One team behind chats and calls

Infinitel configures the agreed chat destination and works with your website team on installation. Staff get practical help taking ownership, replying and handing a conversation to a colleague.

A feature within your managed phone service

Live Chat is a 3CX capability within your phone-system service. Compare the 3CX licence, hosting and managed support, plus any website integration work. Your team supplies the people who answer; Infinitel configures the agreed chat destination and handover.

Your questions, answered

Can 3CX Live Chat work on our website?

3CX offers a WordPress plugin and an HTML option for other compatible websites. The website owner needs to allow the integration and provide the appropriate privacy wording. Infinitel works with your website team to connect it to the managed 3CX service.

Can visitors call from the chat?

Yes, when browser voice or video calling is included in the chat experience. The visitor needs a compatible browser, internet connection and microphone or camera permission for the call.

Who answers our website visitors?

Your nominated people receive chats through the configured user or queue during its service hours. Infinitel helps set greetings, destinations and ownership, so the customer knows who is helping. Automated telephone answering is a separate 3CX AI capability.

Turn more website interest into conversation

See a visitor ask a question, an agent take ownership and a detailed enquiry move into a call. Arrange a Live Chat demonstration with Infinitel.

Call our team0333 048 0000 Email ushello@infinitel.co