AI Receptionist
Act as the organisation’s first point of contact: greet callers, answer defined common questions, collect information and route the conversation to the right team.
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Give every caller a useful first response.
Welcome callers, understand why they are calling and move them towards the right person or next step—even when the team is busy or the office is closed.
Customer calls your business
AI Receptionist
Greets the caller and identifies why they’re calling.
The right team
Route to a colleague who can help.
A useful next step
Follow an agreed fallback or voicemail route.
Routing follows your opening hours and configured destinations. Infinitel helps connect the experience to your phone service.
Make the first minute of a call useful.
Callers can explain what they need in natural language, get help with routine questions and reach a person when the conversation needs their expertise.
Choose the role that matches the call.
Personal Assistant
Screen calls for an individual, recognise trusted contacts, follow availability rules, transfer relevant calls and take a detailed message when the person cannot answer.
Customer Service Agent
First-line answers from your knowledge sources, including help with common service questions. The 3CX Customer Service Agent is available in early access for AI Edition systems running V20 Update 10 or later. Evaluate it with Infinitel around your own service questions.
Help callers make progress in everyday situations.
Out-of-hours reception
Give a late caller an immediate welcome, capture the reason for the call and route or record the next step instead of ending at a generic closed message.
Multilingual first response
Welcome callers in more than one language and help them explain their question naturally. The choice of languages and voices depends on the AI provider.
Personal call screening
Let a Personal Assistant consider trusted contacts and the user’s availability before transferring, taking a message or blocking an interruption.
Human hand-off
Send requests that need expertise, reassurance or an exception to an agreed person, team or voicemail route.
Helpful automation. People still in control.
3CX provides the call-screening and availability controls. Infinitel connects those capabilities to your reception, teams and phone service, with specialist support when the way you work changes.
Answers within a clear remit
Routine questions get a prompt response. Requests that need human attention follow the agreed route to your team or voicemail, giving callers a useful next step.
Fewer interruptions, important calls through
Trusted contacts, working hours and availability help the Personal Assistant decide when to transfer a call and when to take a message.
A service that stays relevant
Keep customer answers current as your products and services change. Your team owns the business information; Infinitel supports the agent’s place in your wider phone system.
Questions customers ask before they decide.
Can an AI agent answer outside normal opening hours?
Yes. An out-of-hours agent can welcome callers, answer routine questions and capture a message for the team. A transfer to a person is useful only when someone is available to receive it.
Can it speak more than one language?
Yes. Languages and voices vary by provider. In your demonstration you can hear the proposed voice and how it handles the languages your callers use.
Can a Personal Assistant screen calls and take a message?
Yes. It uses trusted contacts and availability to screen calls, transfer relevant conversations and take detailed messages when you cannot answer.
How do callers reach a person when they need one?
Infinitel configures the agreed route to your team or voicemail for requests needing human attention, together with an alternative destination for periods when the AI provider is unavailable. We test the handover with you; it relies on the calling service and receiving destination being available.
Which licence and provider costs apply?
AI agents run on 3CX AI Edition: a fixed licence cost for the term, based on your maximum simultaneous calls rather than minutes or consumption. Choose a term of one to five years, and your 3CX licence cost stays predictable. Your own AI provider account is billed separately by the provider: OpenAI supports the released agent roles, and built-in xAI Grok support is available in early access. Your provider choice also decides where call audio is processed, and Infinitel’s proposal sets out the 3CX version, provider charges and managed-service costs before you buy.
Bring us one inbound call worth improving.
Hear how your callers would be welcomed, how a routine question is handled and how a person takes over. Book a demonstration of the call experience you want your customers to have.