Faster replies.
Texts go to a shared inbox, not one person's phone. Whoever is free answers, even when a colleague is out or on holiday.
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Text customers from your business number. Answer them as a team.
Customers text your business number and every reply lands in one shared inbox in 3CX, next to your calls. Send reminders and updates that customers act on, so fewer appointments are missed and your team makes fewer chase-up calls.
- One inbox
- Every text lands in one shared inbox in 3CX, next to your calls.
- UK mobile
- Texts run on a UK mobile number that sits beside your main number in 3CX.
- Reminders and updates
- Appointment reminders, delivery updates and service notices, with the replies in the same inbox.
Why it matters.
Many customers would rather send a text than make a call. Give them a business number to text, and a team that answers.
Fewer no-shows.
A reminder with the time, the place and a way to reply means customers turn up or tell you in time to fill the slot.
Fewer chase-up calls.
Delivery updates, visit times and "your order is ready" messages answer the question before the customer has to ring.
What you get.
A business number customers can text.
Customers message a number that belongs to your business, not to someone's personal mobile. Staff text from it on the 3CX app, so they never give out their own number.
One shared inbox in 3CX.
Texts arrive in queues in the 3CX web client and smartphone apps, beside calls, website chat and Facebook messages. One colleague takes each conversation and can pass it on with the history intact.
Reminders and updates that get a reply.
Send appointment reminders, delivery updates and service notices, and receive the replies in the same inbox.
Keep your main number for calls.
Texts run on a UK mobile number that sits beside your main number in 3CX, so customers can call your usual number and text the mobile one.
What businesses use it for.
Clinics, salons and service visits: reminders that cut no-shows.
Deliveries and field service: arrival times that stop "where is it?" calls.
Support desks: two-way conversations customers can answer in their own time.
Your texts and calls from one provider.
Infinitel supplies the number, the messaging service and the 3CX system your team answers in, on one bill. You don't need a separate SMS provider or another login, and one team supports all of it, with 24/7 cover for business-critical faults.
Getting live.
Get your text number.
Texts run on UK mobile numbers, so we give you one (or more) that sits beside your main number in 3CX.
We connect it to 3CX.
We route texts to the right team queue and set up the inbox on your staff's apps.
Start texting.
Your team sends its first reminders and answers replies from day one, with our specialists on hand.
Business SMS questions.
Can customers text our existing business number?
Texts run on UK mobile numbers. If your main number is a landline or 0333 number, we add a UK mobile text number beside it in 3CX, so customers see one business.
Can our team manage texts in 3CX?
Yes. Texts arrive in 3CX queues next to your calls, and staff answer from the web client or the smartphone apps.
Can customers reply to reminders?
Yes. Reminders go from your UK mobile text number, and replies land in the same shared inbox as the rest of your texts.
What about consent and marketing?
Reminders and service updates to your customers are part of normal service. Marketing texts need the customer's consent under the UK's electronic marketing rules, and we'll show you how to keep a record of it.
Give customers a number to text.
Tell us what you'd send and who needs to answer. We'll show you a shared text inbox in 3CX and set up the UK mobile number your customers will text.