Infinitel

Every site on the right line, joined up privately, looked after by one team.

Dedicated internet where demand is highest, the right access at every branch and private routing between them, with backup where it matters. One agreement for the whole estate, with 24/7 fault support on qualifying business-critical connectivity services.

Business team collaborating across connected locations

What you get.

The right line at every site.

Dedicated leased lines for head offices and busy sites; full-fibre broadband up to 1 Gbps where it does the job.

Private routing between sites.

Traffic between your locations stays off the public internet.

Backup where it matters.

A separate second line or 4G/5G mobile broadband for the sites that cannot stop.

Support across the estate.

One support team across every site, with 24/7 fault support on qualifying business-critical connectivity services. Selected dedicated connectivity services include a four-hour target repair and a 99.99% availability SLA, backed by service credits. Each site's repair target follows its access service.

One agreement, one support team.

Every site, one contract and one team for incidents, changes and growth.

Network and voice together.

Your connectivity and your phone system from the same team, on the same network.

One design, from the branch office to the data centre.

Your sites, cloud platforms and the applications people rely on, joined up around how the organisation works.

  1. Your sitesHead office, branches, warehouses and remote locations
  2. Private routing between sitesEach site connects over the right access type for its location
  3. Cloud services and data centresMicrosoft 365, your applications and the platforms you host

The right line for every site.

Committed speed where demand is highest.

Head offices, contact centres and busy sites get a dedicated line with the same speed up and down.

The same experience at every branch.

Different sites can use different access, all following the same priorities for the applications that matter.

Recovery built in.

Critical sites get a separate second route for essential traffic, with enough capacity to keep priority applications running.

Build your network.

ComponentWhat you get
Dedicated internet accessCommitted, symmetrical bandwidth for each busy site, sized to its peak demand.
Private networkingYour sites joined on private routing, so shared applications run between locations.
Cloud and data-centre connectivityYour offices connected to your cloud platforms and hosted workloads as one network.
Backup routesA separate second line or 4G/5G for the sites that cannot stop.

Why IT teams choose Infinitel.

Separate paths, tested switchover.

We plan backup routes with separate building entry, equipment and power where each site allows, and test the switchover with you before go-live.

Support by service.

24/7 support for critical faults on dedicated connectivity, with service-specific repair targets and SLAs. Broadband sites follow the repair target of their network and care level. Managed router support is provided during business hours.

Spend where demand is.

Committed capacity at busy sites and cost-effective access elsewhere, instead of the same circuit everywhere.

We work with your team.

We fit around your architecture, standards and priorities, and add the connectivity and support you need.

Change without the burden.

New sites, relocations and renewals go through one relationship, so your IT team has less to coordinate.

How we deliver it.

  1. Design.

    We map your sites, applications and priorities and recommend the right access and routing for each location.

  2. Survey and install.

    We handle the site survey, landlord permissions and any building works for you, site by site.

  3. Test and go live.

    We bring each site into service with your team and test backup switchover.

  4. Run and grow.

    One team for incidents, changes, new sites and renewals.

Your questions, answered.

When will we know the price and installation dates?

The price comes with your quote. We confirm each site's installation date after its survey, and we handle the survey, permissions and works for you.

Can sites use different access services?

Yes. Each site gets the access that fits its workload, and we join them into one network that puts your priority applications first.

Can we upgrade speed later?

Yes. Leased lines are usually installed with room to grow, so a faster speed is often a change to your service, not a new line.

What is the difference between bandwidth and bearer?

Bandwidth is the speed you buy. The bearer is the size of the line installed. A 100 Mbps service on a 1 Gbps bearer gives you 100 Mbps now and room to move up later without a new line.

Plan your network with one team.

Share your sites and the applications that matter. We will design the right line for each location, the private routing between them and the backup for the ones that cannot stop.

Your contact details

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Sales hours: Monday to Friday, 9am to 5pm.

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