Find a person, make a call
Search by name or number, see availability and start a call from the web client. Choose the configured calling device that suits your desk.
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Business calling, ready in your browser.
Make calls, find colleagues and answer customer messages from one browser workspace. 3CX supplies the everyday calling tools; Infinitel supplies the managed phone service and expert help behind them.
Bring the next call into the work you are doing
Transfer with useful context
Use an attended transfer to speak to the recipient first, or pass the call directly when that is appropriate. Hold and conference tools help keep the conversation moving.
Answer enabled customer channels
Handle voice and configured messaging in 3CX. Teams can take ownership of a conversation and transfer it to the colleague who can help.
A clear view of your team
The 3CX web client brings colleagues, calling controls and communication history into one browser workspace.
See who can help
Use the team view and configured departments to find an available colleague. Your own status and queue membership help others understand when you can take a call.
Make calling part of your desktop
Use a dedicated web-app window to keep calling close at hand. Notifications help you spot an incoming call while you work elsewhere on the desktop.
Less retyping. Less switching.
Click to call from the browser
Click a number in a website or CRM and send it to your chosen 3CX app. Less retyping helps colleagues move from the customer record to the conversation.
Use a familiar sign-in
Microsoft or Google sign-in lets colleagues use a familiar work identity to enter 3CX. Access remains controlled through the organisation’s connected accounts and user permissions.
A capable phone system, made easier to use
Managed 3CX from Infinitel
The web client is part of your 3CX phone system. Infinitel brings the edition and simultaneous-call licence, hosting, numbers, voice and managed support together. We configure users and call handling and help people adopt the controls. Optional integrations, messaging usage and devices can add separate costs.
Your questions, answered
When should we use the web client?
It is a strong choice for people who work mainly in a browser and want calling, contacts, status, voicemail and enabled messaging in one place. Windows, mobile and desk-phone options remain available for other roles.
Can the web client control a desk phone?
3CX supports compatible desk-phone calling options alongside the client. The experience depends on the selected phone and 3CX setup, which Infinitel can demonstrate before deployment.
Can service teams handle messaging here?
Yes, for the website chat, SMS and Facebook channels enabled on your 3CX service. Each channel has its own provider and configuration requirements.
Can colleagues use Microsoft sign-in?
Yes. The built-in Microsoft 365 integration lets selected users sign in with their Microsoft identity. The Microsoft subscription needs Exchange, and an authorised administrator grants the connection.
What does browser calling need?
A compatible browser and device, a stable internet connection and a headset or suitable microphone. Microphone and notification permissions are needed to answer calls reliably. Queue, recording and integration tools depend on your 3CX edition and the access assigned to each person.
See how 3CX would feel for your team
See how your team would find a colleague, answer an enquiry and transfer a customer with context. Book a demonstration of everyday calling in the 3CX web client.
Call our team0333 048 0000Email ushello@infinitel.co