Stay recognisable
Keep eligible business numbers and present an authorised company number on outbound calls. Customers can use the contact details they already know.
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Business VoIP, built around your team
Take your business number wherever you work and give customers a clear route to the right person. Infinitel helps you move calls onto an internet connection, with advice on the equipment to keep, the service to choose and the way your team will use it.
Your number.
More ways to answer.
Internet calling connects your business phone service to the places people work. The right platform gives your team useful ways to answer, route and manage calls.
Work beyond the desk
A cloud platform such as managed 3CX lets colleagues answer through supported apps or handsets, wherever they have suitable connectivity.
Welcome callers well
Use the chosen phone system’s menus, queues and voicemail to guide customers. SIP trunking supplies the connection to an existing PBX; its features stay with that PBX.
“The team put me on a 3CX system that enables my field workers to answer inbound business calls away from the office…”
Mike LawrensonManaging Director, WN Security Services
Build on what you have.
VoIP is how the call travels. Your phone system supplies the menus, queues, apps and handsets. Start with your current setup, then choose the right route to internet calling.
Keep a suitable PBX
Infinitel SIP trunks work with most IP PBX systems, so you can keep familiar call handling and suitable handsets while improving the voice service. Your PBX maintainer continues to support the phone system itself.
Connect an existing systemMove to a managed platform
Managed 3CX gives you a hosted phone system with browser and mobile apps. Teams Direct Routing suits organisations choosing Teams Phone as their calling workspace, with Microsoft licensing separate.
Compare the phone systemsPrepare the whole connection
Review upload capacity, the router, Wi-Fi or wired network and the calls needed at busy times. Identify analogue devices such as alarms, lifts and fax services so each has an appropriate migration plan.
Explore business connectivityA confident move to better business calling
Choose around the way your team works
Show us how customers reach your teams, the numbers you use, your phone system and your connection. We recommend the service, compatible devices and calling capacity, with a breakdown of recurring, usage and setup costs.
Prepare and test the move
Keep eligible UK and international numbers with a £0 Infinitel porting fee. We prepare the new service and coordinate the transfer, testing customer calls, menus and transfers with you before the move.
Help your people settle in
Practise answering, transferring and voicemail before everyday use. Infinitel remains the contact for the supplied voice service, new numbers and capacity changes; PBX or connectivity support follows the agreed service scope.
Business VoIP questions
Can we use VoIP with our existing equipment?
A compatible PBX can use Infinitel SIP trunks, while a managed cloud platform provides its own supported apps and devices. We check your phone system, handsets and any analogue services individually. Suitable equipment can stay; items needing an adapter, upgrade or replacement are identified before the move.
What options help keep our business reachable?
Backup connectivity and alternative call destinations can give priority calls another route. Infinitel considers these with your site, phone system and working patterns. Calls still depend on power, connectivity and platform availability; the backup needs suitable capacity and an appropriately separate path.
Can we make business calls away from the office?
Managed 3CX offers desktop and mobile apps so staff can use the business number away from their desk. Teams Phone also supports calling on compatible devices with the appropriate licences. A suitable data connection is required; mobile data or roaming charges may apply.
Plan your move to internet calling
Make business calls easier for customers and colleagues wherever they work. Compare the right VoIP service for your team, with an Infinitel recommendation and a clear quote for calling, setup and ongoing support.
Call our team0333 048 0000Email ushello@infinitel.co