Respond while callers are waiting
Configurable dashboards and wallboards bring queue activity, waiting calls and agent availability together. A supervisor can see where demand exceeds cover and direct attention to the queue under pressure.
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See more in your 3CX call data.
Spot missed opportunities, understand busy periods and give managers a clearer view of service. Dimensions adds dashboards, wallboards and reporting to 3CX, with Infinitel’s platform expertise and support behind it.
See the queue and the people behind it.
Compare handled and abandoned calls, waiting times and available agents across queues. Dimensions’ 3CX wallboard brings those measures together so a team leader can see how each team is responding to demand.
Give missed callers a next step
The 3CX dashboard includes an unreturned lost-call list alongside live service measures. Bring the calls still needing attention into the team’s daily view, so follow-up has a clear starting point.
Make better staffing and coaching decisions
Historical call reporting and user-level analytics reveal busy periods, call-handling patterns and extension use. Compare demand with team activity to improve cover and make performance conversations more specific.
Build on your existing 3CX reporting.
Stay with native 3CX reporting when its call logs, queue and agent statistics, service-level reports and scheduled exports answer your management questions.
Add Dimensions when your team needs a configurable dashboard that combines live queues, agent states, missed-call follow-up and management measures in one view, with a separate cloud analytics workspace for historical reporting.
Dimensions adds another way to use your call data while you keep 3CX as the phone system. Infinitel helps you judge the extra visibility against the cost of the additional service.
A reporting service that earns its place.
Connect the numbers to the conversation
Dimensions can bring call-recording information alongside reporting. Where recordings are available to an authorised user, that context helps managers investigate a service issue rather than judge it from a total alone.
Phone-system expertise behind the insight
Infinitel supports the 3CX service that generates your call data as well as the reporting you buy. Your managers get help interpreting queues, routing and user activity in the context of how your business handles calls.
Understand what you are buying
Dimensions is licensed separately from 3CX. Your Infinitel quote sets out the analytics service, connection and ongoing support, so you can compare the investment with the reporting you already have.
Arrange a Dimensions demo with Infinitel.
Tell us what you would like your reports to explain. Our team will arrange a demonstration around your queues, missed-call follow-up and management priorities.