Find unanswered demand, understand waiting times and give managers a clearer basis for staffing and call-flow decisions. Built-in 3CX reporting puts the evidence within reach, with Infinitel supporting the phone service behind it.
Start with a queue your customers rely on. These native 3CX reports reveal different parts of the caller’s experience.
Counts calls that entered the queue but were not answered.
Compare equivalent periods. Check opening hours, available staff and where unanswered calls go before changing the call flow.
Groups answered calls by how long the caller waited.
Look at waiting patterns alongside demand. Decide whether different cover or a callback option deserves a trial.
Review a comparable period after the change. If you offer callbacks, check requested and failed callbacks too. Reports guide the investigation; your team supplies the context.
Compare equivalent periods and review queue, extension and ring-group activity. Give staffing and routing decisions a consistent basis, with context before drawing conclusions about an individual.
Schedule reports for regular service reviews. Infinitel helps managers use reporting alongside the managed phone service, so findings can inform practical changes to call handling.
These capabilities answer different questions and have different buying requirements.
Understand call activity, queues and response patterns inside 3CX. Available reports and access depend on the edition and the user’s role.
Add a separate dashboard, wallboard and reporting service for broader management requirements.
Explore DimensionsReview what was said through transcripts, summaries and sentiment. AI Edition and a transcription service are required.
Explore AI analysisShow us a queue that feels too busy, a period with missed calls or a team that needs better visibility. We can demonstrate the relevant report and discuss the phone-system changes that could help.
For an existing 3CX service, start with its edition and reporting permissions. Your proposal identifies any licence change, managed-service work or additional analytics before you buy.
3CX provides built-in call reports. The available reports, scheduling options and access depend on your edition, release and role. Infinitel can show you the relevant reports for the proposed service.
Native call and queue reports show activity such as answered calls, unanswered calls and waiting times. AI transcription, summaries and sentiment add insight into recorded conversations, with separate edition and service requirements.
Review the recorded activity alongside opening hours, call routes and team context. That helps you choose whether staffing, routing or another service change deserves attention. Reports provide evidence for the decision; they do not capture every circumstance behind an individual call.
Explore a queue, a busy period and the call patterns behind it with an Infinitel specialist. Arrange a demonstration around the service question your team needs to answer.
Call our team0333 048 0000Email ushello@infinitel.co