Pay for calls, not headcount.
One 8-call system covers up to 40 users. Add staff without adding licences, and grow capacity only when more people are on the phone at once.
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One platform for every customer conversation.
Calls, video, live chat and AI in one system, hosted and run on our network, and priced by the calls in progress, not per user.
Your team works from the desktop, the mobile app or the desk phone. Your 3CX runs on our own network, right beside the SIP trunks that carry your calls, and one team answers for all of it.
“The support we received from Infinitel was excellent and we now have a system that is fit for purpose. The system was delivered on-time, within budget and with little disruption to the business. Thank you!”
Daniel ShoneManaging Director, Apex Computing Services
- 99.99%
- uptime SLA for managed 3CX hosting, subject to the applicable service agreement.
- 8 to 1,024
- simultaneous calls, with up to 8,192 users on the largest licence.
- Free
- UK number porting.
What 3CX does for your business.
Lower costs, better service for your callers and a team that works as one, wherever they sit.
Every caller reaches the right person.
Menus, queues, opening hours and overflow send each call to the team that can help, and live reporting shows how every queue is doing.
Your office number, anywhere.
The 3CX apps for web, Windows, iOS and Android give everyone the same business number and features in the office, at home or on the road.
Easy for your people.
Colleagues see who is free, find the right person and transfer with context. We run the platform, so your team only has to answer the call.
Your tools, connected.
Calls link to Microsoft 365, Teams and your CRM or helpdesk, so the person answering sees who is calling and why.
Why pay per call, not per person.
Most cloud phone systems charge a licence for every employee, whether they take ten calls a day or none. 3CX is licensed by how many calls are in progress at the same time. Few businesses have every member of staff on the phone at once, so you pay for the calls you actually carry.
| Per-user phone systems | Managed 3CX from Infinitel | |
|---|---|---|
| What you pay for | A licence for every employee | The number of calls in progress at once |
| Adding a new starter | Another monthly licence | No extra licence while you have call capacity |
| A 40-person team | 40 licences | Equivalent to £5.25 per user per month for a team of 40, with no licence for each new starter |
| Growing | Cost rises with every hire | Step up capacity when more people are on calls at once |
One team for your phone system, your calls and your network.
We design, host and support your 3CX, and we own the network it runs on. Your 3CX virtual machines run on the same physical nodes as the SIP servers that carry your calls, so the phone system and the line are one service, run by one team.
Built as one service.
Your 3CX is hosted directly on our network, with Infinitel SIP trunks connecting through our own core.
Quality we control.
We run every part, so we monitor and manage call quality at every stage, including at your busiest times.
One team answers.
One team sees the whole service and fixes it. 24/7 cover for business-critical faults. A 15-minute response target and a 4-hour repair target, backed by a specialist team.
Service levels we can stand behind.
99.99% uptime SLA for managed 3CX hosting, subject to the applicable service agreement. Miss a repair target and you receive service credits of one to five days' monthly fee.
Running 3CX yourself? See SIP trunks for 3CX
How we look after it.
- 01
Design
Callers reach the right people through clear menus, queues and out-of-hours routes.
- 02
Deploy
Your numbers move across, your phones arrive ready, and your team is trained on the apps.
- 03
Host
Your 3CX runs in our data centres, patched and kept up to date, with your licence checked for you.
- 04
Support
3CX specialists for everyday questions, new starters and changes as you grow.
Configuration included.
Standard administration and configuration of supported 3CX features is part of your managed service: new users, ring groups and queues, call routing and IVR, office hours, voicemail, Live Chat, Facebook and WhatsApp messaging, Microsoft 365 and supported CRM integrations. Projects, custom development and substantial or non-standard work are quoted separately.
Equivalent to £5.25 per user per month.
For a team of 40 sharing an 8-call system. One monthly price covers the system, its hosting, bundled UK calls and our support.
Included in every system.
- 3CX 8SC Pro licence for up to 40 users
- Managed hosting on the Infinitel network
- 8 SIP channels
- Bundled UK landline and mobile calls under the fair use policy
- Monitoring, maintenance and security updates
- Supported 3CX upgrades
- Configuration support and direct support from our 3CX team
Grow as you need.
- 8 callsTeams of 16 to 40.
- 16 callsTeams of 41 to 80.
- 24 callsTeams of 81 to 120.
- Larger systemsUp to 1,024 simultaneous calls and 8,192 users, across one site or many, quoted to your team after a short call.
Team sizes are 3CX's published recommended ranges for each licence. Prices exclude VAT. Licence terms of one to five years.
Get a price for your teamCalls, video and chat in one place.
Everything your team needs to talk to customers and each other, in one system, on every device.
Calls and queues.
Make and take calls, run call queues and see who is free.
Video meetings.
Start or join a meeting from the browser and invite people from your calendar.
Apps for every device.
Web, Windows, iOS and Android, all on your business number.
Live chat, SMS and WhatsApp.
Customers reach you on the channel they prefer, and the right team replies from one inbox.
Reporting.
See call volumes, missed calls and queue performance as they happen.
Integrations.
Microsoft 365, Microsoft Teams, and CRM and helpdesk systems.
Yealink phones and headsets, ready for day one.
We supply the full range of Yealink devices that 3CX supports, so the phones, headsets and meeting-room kit come from the same team as your phone system. Plug a phone in and it sets itself up for your 3CX, and when something needs attention you call one number.
Desk phones.
Yealink IP desk phones, from reception to the boardroom, with your extension, directory and presence ready to use.
Cordless DECT.
Move around the office, warehouse or shop floor and stay on your business number.
Headsets.
Wired and wireless Yealink headsets for clear calls at the desk, at home or on the move.
Video and meeting rooms.
Yealink video conferencing and collaboration bars that turn any room into a meeting room.
Buy or lease. Buy your hardware outright or spread the cost with a lease.
Keep what works. We check your existing handsets and tell you which can stay.
AI that answers, summarises and follows up.
3CX builds AI into the phone system. Which features you get depends on your 3CX edition, and they are included by edition, not bought as extras.
Every call answered, even at peak.
The AI Receptionist greets callers, answers common questions and puts them through to the right person. A Personal Assistant screens calls and takes messages.
Every call summarised.
Full-call transcription, summaries and sentiment, so nobody has to replay a recording.
More time for real conversations.
Routine questions are handled for you, follow-up is quicker, and a caller can always reach a person.
Keep the numbers your customers know.
Bring your existing numbers across to 3CX. Porting is free for UK numbers and many international ranges, and any charge is known before the port goes ahead.
We check your numbers.
We confirm your numbers can move and agree a date with you.
We handle the switch.
We manage the transfer with your current provider and set up your call routes ready for the day.
Your numbers ring on 3CX.
Callers dial the same number and reach your team on the new system.
Porting typically takes 7 to 15 business days, though timescales vary by number type and country.
- Local numbers.
A familiar local number that customers trust and call.
- International numbers.
Local and international numbers in 140+ countries, running on our own network across seven data centres.
- Freephone numbers.
Numbers that are free for your customers to call, for sales, service and support.
Questions about managed 3CX.
How much does managed 3CX cost?
The 8-call 3CX Pro system for teams of up to 40 is £209.95 a month excluding VAT, equivalent to £5.25 per user per month for a team of 40, with hosting, 8 SIP channels, bundled UK calls under the fair use policy and our support. Larger systems are quoted to your team.
Can we keep our phone numbers?
Yes. Porting is free for UK numbers and many international ranges, and any charge is known before the port goes ahead. It typically takes 7 to 15 business days, though timescales vary by number type and country. Your current provider may apply its own charges.
Can we get numbers in other countries?
Yes, in 140+ countries. Availability and paperwork vary by country and number type, and we tell you what each one needs before you order.
Can we keep our existing desk phones?
Yes, where they are compatible with 3CX. We check them and tell you which can stay, and we supply Yealink phones and headsets for the rest.
Do the AI features cost extra?
No. They are included by edition: the features you get depend on whether you choose 3CX Pro or 3CX AI Edition.
Does 3CX work with Microsoft Teams?
Yes. 3CX connects with Microsoft 365 and Teams, so colleagues who live in Teams can still use your 3CX calling. 3CX and Microsoft Teams
What if something goes wrong?
Call us. The response and repair targets above are written into your service agreement, with service credits if we miss a repair target.
See 3CX working for your business.
Book a demonstration or ask for a price. We'll size the system around your busiest hour, and show you exactly what it costs each month.