Calls and video
Make and receive calls and manage call queues in the same system. Join meetings directly from your browser, schedule a meeting and invite participants through your calendar.
Menu
Managed 3CX for modern business
Business communications, properly managed.
3CX brings calls, video, messaging and customer conversations together across your organisation. Infinitel designs, hosts and supports the system behind it.
Talk to a 3CX expert
A complete communications platform
Give teams one consistent place for business calls, video, messaging and connected customer conversations—across offices, browsers and mobile devices.
Messaging and live chat
Give customers more ways to reach your business through live chat, business SMS and supported WhatsApp conversations—while helping the right team respond from one managed communications environment.
Connected business tools
Connect 3CX with Microsoft 365 and Microsoft Teams, alongside a wider ecosystem of CRM and helpdesk integrations.
Microsoft integrations
CRM and helpdesk integrations
One partner. End-to-end accountability.
Infinitel brings design, deployment, hosting and ongoing support together under one experienced team—giving your organisation a clear point of responsibility from the first conversation through to day-to-day service.
99.99% uptime SLA for managed 3CX hosting, subject to the applicable service agreement.
3CX expertise. Fully managed by Infinitel.
Our Titanium Partner and Solutions Provider credentials are backed by supported SIP connectivity and Infinitel-hosted infrastructure—giving you one experienced team responsible for the complete managed service.
- 01
Design
Callers reach the right people through clear menus, queues and out-of-hours routes.
- 02
Deploy
Keep familiar numbers and give colleagues a straightforward move to their new calls and apps.
- 03
Host
Use 3CX without running the phone server in your office. Infinitel looks after hosting and SIP connectivity.
- 04
Support
Get expert help with everyday questions, service changes and growth. Your team has 3CX specialists to turn to.
What 3CX can do for your business
Everyday business outcomes include lower communication costs, stronger customer service and more connected teams.
Save your business money with 3CX
Bring calls, messaging and collaboration into one managed platform—reducing duplicated services and giving your organisation clearer control of communication costs.
Improve your customer service
Give customers more ways to reach you, while call queues, call routing and reporting help your team respond consistently and keep every conversation moving.
Keep teams connected wherever they work
Use 3CX across the web, Windows, iOS and Android so teams can call, message and join meetings from the devices they already use.
Straightforward for your team
Find colleagues, see availability and handle calls through familiar apps. Infinitel takes care of the managed platform so your staff can focus on the conversation.
All of your tools under one roof
Connect calls with Microsoft 365, Teams and your CRM or helpdesk. Bring customer context closer to the people answering, with Infinitel supporting the integrations in your service.
Practical AI for real customer conversations
Give routine callers an immediate response and help staff make more of completed conversations. 3CX provides AI agents, transcription and analysis; Infinitel supports them as part of your managed phone service.
Answer and route calls intelligently
An AI Receptionist welcomes callers, answers defined routine questions and routes requests to your team. A Personal Assistant can screen individual calls and take useful messages.
Turn conversations into useful insight
Full-call transcription, automatic summaries and sentiment analysis can help teams review customer conversations, understand outcomes and identify follow-up without replaying every recorded call.
More time for the conversations that matter
Routine handling takes less attention, while summaries make follow-up easier. Infinitel brings the agent, call routing and phone service together, with a route to a person when the caller needs one.
Sized around the way your business works.
Pay for the simultaneous calling capacity your business needs, rather than treating every employee as a separate licence. Infinitel’s quote brings the 3CX edition, hosting, voice service and support together.
A 3CX system that scales with your business
Choose capacity for the busiest part of your working day. These examples show how a system can grow as more people need to be on calls at once.
Representative simultaneous-call capacities
- 8 simultaneous calls
Room for eight calls at the same time
- 16 simultaneous calls
More simultaneous calls for busier teams
- 24 simultaneous calls
Extra calling headroom as demand grows
Larger managed systemsMore capacity for busy teams and multiple sites, with one managed service around your organisation.
Let us size your systemKeep the number your customers already know
Bring your UK and international business numbers to Infinitel with no porting fee from us. Our team establishes portability and coordinates your move.
- 01Existing number
- 02Infinitel-managed port
- 03Continued use on 3CX
“Apex Computing Services has worked with Infinitel on many projects including replacing our own telephone solution in our office. We needed very specific features including reporting and monitoring of calls. We also required a whisper function that would allow us to be able to assist and prompt engineers when completing IT support calls to customers.
The support we received from Infinitel was excellent and we now have a system that is fit for purpose. The system was delivered on-time, within budget and with little disruption to the business. Thank you!”
Daniel ShoneManaging Director at Apex Computing Services
Let’s design the right 3CX system for your business
See how 3CX could handle your customer calls and bring your teams together. Arrange a demonstration or ask for a managed-service quote, including your licence, hosting, numbers and support.
0333 048 0000