Give every caller a first response
An AI Receptionist welcomes callers and routes shared enquiries. A Personal Assistant screens individual calls, takes messages and helps colleagues stay focused.
AI agentsMenu
Answer more calls. Get more from every conversation.
Answer routine enquiries, turn recorded conversations into useful text and spot calls that deserve a closer look. 3CX brings the AI tools; Infinitel brings the phone-system expertise and ongoing support that help your team use them well.
Three practical ways to improve the phone experience
Turn conversations into usable text
Read calls and voicemails, pick out a customer request and carry the conversation forward without replaying every minute.
AI transcriptionReach the calls that need attention
Use summaries and sentiment alongside familiar reporting to focus service recovery, coaching and follow-up.
AI analyticsSpecialist support for the whole phone experience
AI connected to your phone service
Infinitel brings the agents, extensions, queues and human hand-off together. Your callers get a coherent journey, backed by a team that understands the phone system behind it.
Help for the people using it
Your colleagues have a specialist to turn to when they need help with the AI call experience or the wider 3CX service. As your teams and opening hours change, that support stays with you.
Choose the right service for your team
Buy the capabilities your team will use, with the licence, managed service and additional AI costs explained in one proposal. Infinitel makes the choices and ongoing commitments clear before you decide.
Choose the right AI capabilities for your team
The right edition depends on how far you want AI to work across your calls. Start with the distinction below, then compare the complete service cost in your Infinitel proposal.
Pro: start with voicemail
Pro includes voicemail transcription. It is a useful starting point when reading messages is your priority and you do not need an AI agent or full-call analysis.
AI Edition: work across the call
Choose AI Edition for AI Receptionist and Personal Assistant, full-call transcription, summaries and sentiment. These are built-in 3CX capabilities, with provider services charged separately.
Compare the ongoing cost
Your quote brings the whole cost together: the AI provider you choose, Infinitel’s managed service and any 3CX upgrade you need. Agents use a paid provider account, with OpenAI for the released agent roles and xAI Grok available in early access. Transcription uses your chosen cloud provider, and local processing on the 3CX AI Server is available in early access.
Questions customers ask before they decide
Where is call data processed?
You choose where call data is processed. Cloud AI features send audio to the provider you choose — for transcription, 3CX offers Google, 3CX, Grok and OpenAI options, with Grok on V20 Update 9 or later — so there is no AI server to run. For local processing, the 3CX AI Server is available in early access on V20 Update 10 or later, and Infinitel can help you evaluate it on a server sized for your calls. Your proposal sets out the data flow for the option you choose, and your recording and access settings decide which conversations are available for review.
How do AI features support our people?
AI can handle defined routine requests and help staff review conversations through transcripts and summaries. Your people remain available for judgement, reassurance and more complex enquiries, with an agreed route from the AI agent to the right team.
Which AI agents can we use on our 3CX system?
AI Receptionist and Personal Assistant are built into 3CX AI Edition on V20 Update 8 or later. The 3CX Customer Service Agent is available in early access for AI Edition systems running V20 Update 10 or later. Your proposal confirms the roles that suit your team and any upgrade your system needs.
See what 3CX AI could do for your business
Hear an AI agent handle a routine enquiry, see a call become a transcript and summary, and explore how a manager uses the result. Book a demonstration around the work your team does every day.
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