Managed 3CX
Bring your communications together
One platform for business calls, video, chat and customer queues. Infinitel hosts and supports it, so your team can use the tools without running a phone server.
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Business phone systems that work your way
Make it easier for customers to reach you and for your people to work together. Choose the right calling solution, with Infinitel bringing the technology, numbers and specialist support together.
Find your way to better business calling
A new platform, calling in Teams or a better connection for your existing system.
Microsoft Teams Direct Routing
Make business calls in Teams
Add external calls to Teams Phone through Infinitel’s managed AudioCodes SBC connection and SIP trunks. Appropriate Microsoft entitlements are still required.
Explore Teams callingSIP trunking
Keep your existing phone system
Connect a compatible PBX to Infinitel’s voice network. Improve the calling service without replacing the whole platform.
Explore SIP trunking“Great service, very responsive help, very stable system – I can't ask for more.”
Matt ConnattyIT Director, One.org
3CX expertise, from design to everyday support
Our Titanium Partner and Solutions Provider credentials bring delivery experience and platform expertise to your managed 3CX service.
Make the next call easier to handle.
A better phone system helps the person answering as much as the person calling. In the 3CX web client, colleagues can see who is available, find the person they need and transfer a call with context.
A clear welcome for customers
Shape menus, queues, opening hours and overflow around the teams who can help. Choose the platform and any contact-centre additions around the complexity of your customer journeys.
One working experience across locations
Give office and remote colleagues business calling on suitable apps or handsets. Plan connectivity, user access and emergency locations alongside the phone system.
Choose around your business.
See the differences.
Start with the platform you want your people to use and the equipment you want to keep. Then compare capabilities, management and the complete service cost.
| Your decision | Managed 3CX | Teams Direct Routing | SIP trunking |
|---|---|---|---|
| Calling experience | 3CX browser, desktop and mobile apps, with supported desk phones and integrations. | Teams Phone calling, auto attendants and queues across supported Teams devices. | Your existing PBX provides the features and devices; SIP connects its external calls. |
| What Infinitel manages | The supplied 3CX platform, hosting, voice connection and ongoing service support. | The SBC connection, SIP trunks and numbers, working with your Microsoft administrator. | The SIP trunks, numbers and voice routing. PBX maintenance is a separate responsibility. |
| How to compare cost | 3CX edition and simultaneous-call licence, plus hosting, management, voice and any additions. | Microsoft Teams and Teams Phone entitlements, plus Direct Routing capacity, numbers and calling. | SIP channels, numbers and call usage, alongside your existing PBX costs. |
Need to keep 3CX and connect colleagues who use Teams? Explore the separate native 3CX–Teams integration.
The right technology. A team behind it.
From your first conversation to everyday support, we help you get more from business calling.
Advice around your business
Map your existing system, Microsoft investment, busy-hour calls and customer journeys. Compare the platforms against the work your people actually need to do.
A better caller experience
Infinitel configures the agreed menus, queues and opening hours on the supplied platform. Test the journey from a customer’s first call to the person who can resolve it.
Keep customers connected through the move
Keep the numbers customers know, with no Infinitel porting fee for eligible UK and international numbers. We coordinate the transfer, prepare devices and help staff practise everyday calls before the new service becomes their daily workspace.
Specialists you can call
Work with UK technical specialists for the service Infinitel supplies. Get practical help with everyday use, new colleagues and service changes, with hosting, platform management and third-party responsibilities made clear.
Questions about choosing a business phone system
Which option is right for us?
Managed 3CX brings your communications into one cloud platform. Direct Routing adds external calling to Microsoft Teams. SIP trunking connects a compatible system you want to keep. We’ll help you compare them around your priorities.
Which devices can our team use?
Choose supported desk phones, desktop clients or mobile apps around each role. Infinitel checks existing handsets against the chosen platform so you can retain suitable equipment and identify what needs replacing.
Can we keep our numbers?
Yes. Bring eligible UK and international business numbers to Infinitel with a £0 porting fee from us. Our voice team coordinates the transfer and your new call routes. Portability, timing and any existing-provider charges depend on the number and provider.
How does Infinitel help us get started and grow?
We agree the call flows, numbers and devices, configure the supplied service and test the customer journey with your team. Practical onboarding covers everyday calling. As your needs change, we help with users, routing and capacity; your service agreement identifies included support and separately chargeable work.
Let’s find your next phone system
Compare a managed 3CX system, Teams calling and SIP trunking with an Infinitel specialist. Get a recommendation and quote around the way your people handle calls.
Call our team0333 048 0000Email ushello@infinitel.co